Frequently Asked Questions
Everything you need to know about your Italjet apparel and gear.
How long does shipping take for apparel and accessories?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that custom-made riding gear may be subject to different terms.
How do I determine my correct size?
Each product page features a detailed sizing chart. Since our apparel follows European tailoring standards, we generally recommend sizing up if you are between two sizes.
Are the materials used in your gear sustainably sourced?
Yes, Italjet is committed to quality. Our leather products are sourced from certified tanneries, and our textile collections utilize high-grade, durable fibers designed for longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.